FAQ’s

FAQ’s

What is your cancellation policy?

All refunds and cancellations are subject to 5% processing fee beginning September 1st, 2020. 

In Person Semester Classes: Students withdrawing from a semester class must cancel at least one week prior to the start date to receive a full refund but must contact us via email. Students withdrawing less than one week prior to the start date will receive a 50% refund. No refunds will be granted after the start of the program.

Summer Camp – CANCELLATION & CHANGES POLICY

There are no refunds for camps after April 15th, 2021.

There are no fees to change your child’s reservation to another week, however if the week you are transferring from is currently full, we can only issue a credit once your spot has been filled by a student from our waitlist. All change requests must be sent via email to info@treasuretrunktheatre.com.

Any requests for camp cancellations must be made at least 2 weeks in advance and will be issued a credit. The credit less a 5% fee will be applied to your account for any future Treasure Trunk purchase, and credits do not expire. No refunds or credits will be issued for cancellations less than two weeks in advance.

We reserve the right to cancel any class or camp that does not meet enrollment requirements, and full tuition will be refunded to those signed up.

Refunds/Cancellations for Full Programs

Any refund or cancellation request received when a program is currently full with a waitlist, will only be issued the applicable refund or credit if your child’s spot is able to be filled by another student.

Do you offer make ups?

Make-up classes – outdoor semesters: 
If you cannot attend a class, and would like to attend a makeup class we can offer up to 2 makeup classes per child, per semester. Any additional switches to a makeup class will incur a $5 fee.


Make-up classes – indoor semesters: If you cannot attend a class, and would like to attend a makeup class we can offer up to 3 makeup classes per child, per semester. Any additional switches to a makeup class will incur a $5 fee.

There are no make ups for missed days of camp.

Do you provide snack and/or lunch during camp?

We do not provide snacks and lunch, please send your child with a water bottle and nut-free snack (and lunch if staying for the extended day). We always have pretzels on hand for those that may have forgotten a snack that day.

What is your student to teacher ratio?

For 3-6 year old camps our camp ratio is 1:4 and for 6-8 year olds camps the ratio is 1:6. Our camps never have more than 12 students per day. Our semester classes have a ratio of 1:5 with no more than 10 children per class. Typical classes have 4-8 children.

Do you offer any discounts?

We offer a 10% discount for siblings on in person classes 15% for in person camps, and 30% for all virtual programs. We also generally offer early bird registration discounts, so make sure to subscribe to our newsletter to be the first to hear about special offers!

Can parents watch?

Our programs for ages 3+ are independent participation, as it encourages full creative focus for all students. Parents are invited to attend the final day of semester classes and week-long camps offer a parent performance at the end of the week. Please see class descriptions on the registration page to determine if it is a caregiver class. An adult must be present at all times for virtual programs, as virtual classes and camps do not provide full child supervision.

Do you do birthday parties?

Yes! Both in person and virtual. We’d love to help make your little one’s day extra special. Please visit our Birthdays page for more info.

Do you offer private classes?

If there isn’t a class that works with your schedule, we’re happy to add one at one of our locations, in your home, or online. A minimum of five students is needed to create a class. Please contact us using the form above for more info.

Do you offer financial assistance?

We believe arts education should be accessible to all children. Please email us if your child needs financial assistance in order to participate in our programs.

Feel free to contact us with any additional questions.

info@treasuretrunktheatre.com

347-762-9475


Weather Policy

Camps:

Our camp is outdoors in almost all weather, so please be sure your child is dressed for the weather. We will be sure to have lots of moving and dancing all morning to keep our bodies warm when it’s cold out, and take lots of shady water breaks when it’s hot.


In the event that the temperature forecast for the day is severe rain, wind, or heat (above 100 degrees) camps will be moved to Zoom, with the exception of Carroll Park, Van Voorhees, and Cadman Park locations.* We will notify all families by 8am on the morning of the camp and send the Zoom link at that time. There are no refunds or credits for camp programming moved online.


*For heavy rain days, camps located at Carroll Park, Van Voorhees, and Cadman Park will be moved to Pier 2 at Brooklyn Bridge Park. In the event that the camp needs to be moved, you will receive an email by 8am the morning of the camp.

Classes:

Outdoor Class Rain Policy: We will be remaining outside unless weather is severe.
In the event of severe rain, heat over 100 degrees or cold under 35 degrees we will:

Add a week onto the end of the semester for full-semester students

If a drop in, we will bump your registration to the following week.

*For only Cadman classes after 12pm, the rain location will be Treasure Trunk Theatre at 141 Atlantic Ave.

**All weather decisions will be made by two hours before class and sent to parents via email to the primary address on your Sawyer account

PLEASE NOTE: Refunds or credits not available due to weather changes. If class is running, we cannot offer refunds or credits if client prefers to not attend. As we will always offer alternate dates for any classes canceled due to severe weather, no refunds or credits will be granted for canceled classes.”


Terms and Conditions

Release and Waiver:

I understand that acting and movement instruction require physical exertion. I acknowledge that injury may result during instruction, including but not limited to as a result of physical contact with other students, instructors, or fixed or movable objects.

I agree to assume all risks associated with my child participating in acting instruction. I represent that my child is medically and physically able to participate in an acting and movement class. In view of the foregoing, and as a term and condition of receiving instruction from Treasure Trunk Theatre and its representatives. I, my spouse, and legal representatives expressly release Elisa Pupko, Treasure Trunk Theatre, LLC, and the physical facility from all liability.