FAQ’s

FAQ’s

What is your cancellation policy?

All refunds and cancellations are subject to 5% processing fee beginning September 1st, 2020. 

In Person Semester Classes: Students withdrawing from a semester class must cancel at least one week prior to the start date to receive a full refund but must contact us via email. Students withdrawing less than one week prior to the start date will receive a 50% refund. No refunds will be granted after the start of the program.

Outdoor Camps: Registrations are non-refundable for all in person summer camps after April 15th. Cancellations made after April 15th and before June 1st are eligible for a credit, less a processing fee.

In the event you need to change or cancel your registration, please contact us via email to discuss rescheduling and/or future credit options. All registration changes are subject to a processing fee.

We reserve the right to cancel any class or camp that does not meet enrollment requirements, and full tuition will be refunded to those signed up.

Virtual Camps: Changes or cancellations to virtual camp registrations must be made 7 days before the start date of the camp and sent via email to info@treasuretrunktheatre.com, in order to be eligible for a credit. If a craft packet has already been sent for the camp at the time of cancellation request, the credit issued will be less $15 for craft materials fee.

Cancellations for a full refund of a virtual camp registration must be made 14 days before the start date of the camp and sent via email to info@treasuretrunktheatre.com.

No credits or refunds will be given for any changes prior to 7 days before camp start date.

Refunds/Cancellations for Full Programs

Any refund or cancellation request received when a program is currently full with a waitlist, will only be issued the applicable refund or credit if your child’s spot is able to be filled by another student.

Do you offer make ups?

Yes, your child may attend another class that same semester to make up a missed class. Please contact us to find out what the make up options are for that semester. There are no make ups for missed days of camp.

Do you provide snack and/or lunch during camp?

We do not provide snacks and lunch, please send your child with a water bottle and nut-free snack (and lunch if staying for the extended day). We always have pretzels on hand for those that may have forgotten a snack that day.

What is your student to teacher ratio?

For 3-6 year old camps our camp ratio is 1:4 and for 6-8 year olds camps the ratio is 1:6. Our camps never have more than 12 students per day. Our semester classes have a ratio of 1:5 with no more than 10 children per class. Typical classes have 4-8 children.

Do you offer any discounts?

We offer a 10% discount for siblings on in person classes 15% for in person camps, and 30% for all virtual programs. We also generally offer early bird registration discounts, so make sure to subscribe to our newsletter to be the first to hear about special offers!

Can parents watch?

Our programs for ages 3+ are independent participation, as it encourages full creative focus for all students. Parents are invited to attend the final day of semester classes and week-long camps offer a parent performance at the end of the week. Please see class descriptions on the registration page to determine if it is a caregiver class. An adult must be present at all times for virtual programs, as virtual classes and camps do not provide full child supervision.

Do you do birthday parties?

Yes! Both in person and virtual. We’d love to help make your little one’s day extra special. Please visit our Birthdays page for more info.

Do you offer private classes?

If there isn’t a class that works with your schedule, we’re happy to add one at one of our locations, in your home, or online. A minimum of five students is needed to create a class. Please contact us using the form above for more info.

Do you offer financial assistance?

We believe arts education should be accessible to all children. Please email us if your child needs financial assistance in order to participate in our programs.

Feel free to contact us with any additional questions.

info@treasuretrunktheatre.com

347-762-9475


Terms and Conditions

Release and Waiver:

I understand that acting and movement instruction require physical exertion. I acknowledge that injury may result during instruction, including but not limited to as a result of physical contact with other students, instructors, or fixed or movable objects.

I agree to assume all risks associated with my child participating in acting instruction. I represent that my child is medically and physically able to participate in an acting and movement class. In view of the foregoing, and as a term and condition of receiving instruction from Treasure Trunk Theatre and its representatives. I, my spouse, and legal representatives expressly release Elisa Pupko, Treasure Trunk Theatre, LLC, and the physical facility from all liability.