FAQ’s

What is your cancellation policy?

All cancellations and changes are subject to 5% processing fee.

In Person Semester Classes: Students withdrawing from a semester class must cancel at least two week prior to the start date to receive a credit less 5% and must contact us via email. No credits will be granted after the start of the program or for programs with a wait list at the time of withdrawl.

Camps – CANCELLATION & CHANGES POLICY

There are no fees to change your child’s reservation to another week, however if the week you are transferring from is currently full, we can only issue a credit once your spot has been filled by a student from our waitlist. All change requests must be sent via email to info@treasuretrunktheatre.com.

Any requests for camp cancellations or changes must be made at least 2 weeks in advance. Any requests for camp cancellations must be made at least 2 weeks in advance and will be issued a credit. The credit less a 5% fee will be applied to your account for any future Treasure Trunk purchase, and credits do not expire. No credits will be issued for cancellations less than two weeks in advance.

We reserve the right to cancel any class or camp that does not meet enrollment requirements, and full tuition will be refunded to those signed up.

Cancellations for Full Programs

Any cancellation request received when a program is currently full with a waitlist, will only be issued the applicable credit if your child’s spot is able to be filled by another student.

Cancellation for Parties

Package Party at our Studio:
- To hold the date and time of your party, we ask for a $300 deposit. The deposit is applied to the total balance of your party, due on the day of the event. Up to 4 weeks before your party, this deposit is transferable (pending availability), and can be applied to a new date and time should your party details change.
- Within 4 weeks of your party, the deposit is non-refundable and non-transferable should you need to cancel or reschedule your party. Your deposit is applied as a cancellation fee to cover the cost of paying our staff and teachers for holding the time to come work your event.
- For Supreme Sparkle Parties: For party cancellations within 72 hours of your event, you will be subject to an additional $100 fee, as your birthday dessert order will already be in process!

Off-site “We Bring The Trunk to You!” Party:
- To hold the date and time of your party, we ask for a $150 deposit. The deposit is applied to the total balance of your party, due on the day of the event. This deposit is transferable, up until 5pm on the Friday before your weekend party or 24 hours before a weekday event, and can be applied to a new date and time (pending availability) should your party details change.
- If you need to cancel or rebook your party after 5pm on Friday before your weekend events, your deposit is non-refundable and non-transferable and we will be able to re-book your party with payment of a new deposit. Your deposit is applied as a cancellation fee to cover the cost of paying our staff and teachers for holding the time to come work your event.
- If you request to adjust the timing of your party activity on the day of your event due to weather or any other unforeseen circumstances, all changes will be subject to our staff’s availability to accommodate the new time and subject to a $50 same-day change fee if we are able to accommodate your new time.

Do you offer make-ups?

To be eligible for a make-up class, Treasure Trunk must be notified via email of your expected absence at least one hour in advance of the class. If the class is full with a waiting list, the make-up class may only be granted if we are able to fill your spot in the class.

Make-Up Classes – Non Summer Camp Semesters:

If you cannot attend a class, and would like to attend a make-up class we can offer up to 2 make-up classes per child, per semester. Any additional switches to a make-up class will incur a $5 fee.

There are no make-ups for missed days of camp.

What are your COVID safety policies and procedures?

Please see our COVID Safety Page for full information.

CAMP COVID NOTICE:
Our current COVID safety policies are as follows, please note that all policies are subject to change. We are following all guidance and protocols set by the CDC, NY City and State, and DOH. Families who are currently registered for our programs at the time of any changes, will be notified before the start date of the program.

All teachers and staff are fully vaccinated and boosted.
Masks will be optional for all programming beginning on September 12th, 2022.

Do you provide snack and/or lunch during camp?

We do not provide snacks and lunch, please send your child with a water bottle and nut-free snack (and lunch if staying for the extended day). We always have pretzels on hand for those that may have forgotten a snack that day.

What is your student to teacher ratio?

For 3-6 year old camps, our ratio is 1:5, and for all 6-8 year old camps the ratio is 1:6. Our camps never have more than 15 students per day. Our semester classes have a ratio of 1:6 with no more than 12 children per class. Typical classes have 4-8 children.

Do you offer any discounts?

We offer a 10% discount for siblings on in person classes and camps. We also generally offer early bird registration discounts, so make sure to subscribe to our newsletter to be the first to hear about special offers!

Can parents watch?

Our programs for ages 3+ are independent participation, as it encourages full creative focus for all students. Parents are invited to attend the final day of semester classes and week-long camps offer a parent performance at the end of the week. Please see class descriptions on the registration page to determine if it is a caregiver class.

Do you do birthday parties?

Yes! We’d love to help make your little one’s day extra special. Please visit our Birthdays page for more info.

Do you offer private classes?

If there isn’t a class that works with your schedule, we’re happy to add one at one of our locations, in your home, or at a nearby park. A minimum of five students is needed to create a class. Please contact us using the form above for more info.

Do you offer financial assistance?

We believe arts education should be accessible to all children. Please email us if your child needs financial assistance in order to participate in our programs.

What is your Lost & Found policy?

In order to claim a lost item left at one of our classes, camps, or birthday parties, please send us an email at info@treasuretrunktheatre.com, and we can let you know if we have the item and the best time to pick it up. We clear out our Lost & Found bin at each studio space on the 1st of each month.

Feel free to contact us with any additional questions.

info@treasuretrunktheatre.com

347-762-9475

Weather Policy

Camps:

OUTDOOR CAMP WEATHER POLICY:

Treasure Trunk’s outdoor camps are ALL WEATHER programs. In the event of extreme inclement weather, we may need to cancel or shorten the day’s session or move to an alternate location. This will only occur as a last resort, and only if children’s comfort and safety is significantly compromised by rain, thunderstorm activity, or severe heat.

All our outdoor locations have a covered outdoor or fully indoor location we will relocate to for inclement weather days.

Notifications about location changes due to inclement weather will be sent via email no later than 8am in the morning.

In the rare case that we cancel or move locations due to bad weather DURING the camp day, you will be notified by text and e-mail to pick up your child.

Classes:

Outdoor Class Rain Policy: We will be remaining outside unless weather is severe.
In the event of severe rain, heat over 100 degrees or cold under 35 degrees we will:

Add a week onto the end of the semester for full-semester students

If a drop in, we will bump your registration to the following week.

**All weather decisions will be made by two hours before class and sent to parents via email to the primary address on your Sawyer account

PLEASE NOTE: Refunds or credits not available due to weather changes. If class is running, we cannot offer refunds or credits if client prefers to not attend. As we will always offer alternate dates for any classes canceled due to severe weather, no refunds or credits will be granted for canceled classes.”

Terms and Conditions

Release and Waiver:

I understand that acting and movement instruction require physical exertion. I acknowledge that injury may result during instruction, including but not limited to as a result of physical contact with other students, instructors, or fixed or movable objects.

I agree to assume all risks associated with my child participating in acting instruction. I represent that my child is medically and physically able to participate in an acting and movement class. In view of the foregoing, and as a term and condition of receiving instruction from Treasure Trunk Theatre and its representatives. I, my spouse, and legal representatives expressly release Elisa Pupko, Treasure Trunk Theatre, LLC, and the physical facility from all liability.

By registering for Treasure Trunk Theatre’s programming, I acknowledge that Treasure Trunk Theatre has the right to request a caregiver/designated adult accompany my child for the full duration of their camp day in the event that they are displaying dangerous behavior to themselves, our teachers, or other children. This includes, but is not limited to, persistently leaving our camp area.

In the event that I cannot provide a designated adult to accompany my child for their camp day to provide a safe environment for the camp as a whole, I understand that my child will not be permitted to attend camp and a refund or credit is not guaranteed.